Privacy Policy

Introduction

We are Opvio Inc., a company registered in California. We provide AI automation platform services ("Services") more fully described on our website opvio.ai ("Website").

This Privacy Policy explains what personal information Opvio Inc. collects about you and why, what we do with that information, how we share it, and how we handle the content you place in our products and services. For the purpose of this Privacy Policy, "Personal Information" means any information related to an identifiable individual or that may be used to identify an individual.

Please read the following carefully to understand our practices regarding Personal Information, including Personal Information of visitors to our Website and our customers ("Customers").

Changes to our Privacy Policy

We maintain transparency about any changes to our privacy practices through multiple communication channels. When we make material changes to this Privacy Policy, we will prominently display notices on our Website to ensure you're informed. For registered users, we'll send direct email notifications to the address associated with your account. Additionally, we always update the "Last updated" date at the top of this policy to reflect the most recent changes. To ensure no changes are missed, we also provide in-app notifications that detail any significant updates to our privacy practices.

Information You Provide Us

You may provide us with Personal Information in various ways:

1. As a Customer

When you register as a customer, we collect essential information to provide our services effectively and ensure secure account management. This includes your personal and business identification details such as name, company information, and contact details for account-related communications. We also require secure account credentials, including a username and password, to protect your account access. For service delivery and billing purposes, we collect payment information and relevant API key configurations, all of which are handled with strict security measures and used solely for service provision.

2. Through Communications

Our communication with you is focused on providing efficient and effective support while maintaining data minimization principles. When you reach out to us, we collect only the information necessary to address your specific needs and improve our service delivery. This includes details relevant to your support requests, questions, or feedback, which helps us maintain a high quality of service. We use this information to personalize our responses and enhance our support processes, ensuring we can provide timely and relevant assistance. All communication data is handled confidentially and used exclusively for the purpose of addressing your inquiries and improving our services.

Information We Collect From Your Use of Opvio

We collect certain information automatically when you use our Services:

1. Usage Information

Our service automatically collects technical data essential for providing and improving our platform's functionality and security. We maintain comprehensive logs of your interactions with our service, including device-specific information and analytics data that help us understand how you use our features. This information includes performance metrics and error reports that enable us to identify and resolve technical issues promptly. We also collect standard technical information such as IP addresses and browser details, which helps us ensure service compatibility and maintain security measures. This data collection is integral to providing a smooth, secure, and optimized experience while using our service.

2. AI Agent and Automation Data

We process automation data to provide valuable insights while maintaining user privacy and data security. Our analytics system tracks agent activity metrics and performance statistics to help you understand the effectiveness of your AI automation. We analyze usage patterns and execution data to provide meaningful insights about your automation workflows' efficiency and reliability. This information is processed and presented in a way that helps you make informed decisions about optimizing your AI agents while respecting data privacy. All automation data is handled according to strict security protocols and used exclusively for generating insights and improving platform performance.

3. API Key Information

In accordance with our Bring Your Own Key (BYOK) model, we store encrypted references to your API keys to enable platform functionality. We do not have access to the actual API keys in plaintext form, and we do not monitor or store the content processed by your AI agents through third-party APIs. Your API key usage and associated costs with third-party providers remain entirely under your control and subject to those providers' terms and privacy policies.

Cookies and Tracking Technologies

When you interact with our Website and Services, we use various technologies to collect information:

1. Types of Cookies

Our website utilizes two distinct types of cookies to enhance your browsing experience and maintain essential functionality. Session cookies are temporary files that help manage your current visit to our website, automatically expiring when you close your browser. Persistent cookies, on the other hand, remain on your device for a specified period, helping us remember your preferences and provide a more personalized experience on subsequent visits. These cookies are securely stored and contain no personally identifiable information. We regularly review and update our cookie practices to ensure they align with current privacy standards and regulations.

2. Cookie Usage

Our cookie implementation serves multiple essential purposes in delivering a secure and personalized service experience. We use cookies primarily for authentication purposes, ensuring your account remains secure while you use our services. These technologies also help us remember your preferences and settings, making your interactions with our platform more efficient and personalized. We employ cookies to analyze usage patterns, which helps us improve our service and identify areas for enhancement. Additionally, our marketing and analytics cookies help us understand how users interact with our platform, enabling us to provide more relevant content and features.

How We Use the Information We Collect

1. For Customers

We utilize customer information primarily to deliver and maintain our core services while ensuring a smooth user experience. This includes processing your transactions and managing payment information with the highest security standards. We maintain regular communication about your account status, service updates, and important notifications to keep you informed. Our customer support team uses this information to provide timely and effective assistance when you need help. We also analyze this data to improve our services and develop new features that better serve your needs, always ensuring that any use of your information aligns with our privacy commitments.

2. For Website Users

We continuously analyze website usage data to enhance and optimize the user experience for all visitors. This information helps us identify and implement improvements to our website's functionality and interface design. We use this data to protect our users by detecting and preventing fraudulent activities or potential security threats. Through careful analysis of usage patterns and trends, we can better understand user needs and preferences. This understanding enables us to personalize and improve the overall experience for each user while maintaining strict privacy standards.

Data Storage

1. Data Locality

Your data may be transferred to, and stored in, the United States. For users in the European Economic Area (EEA), we ensure appropriate safeguards are in place for data transfers.

2. Data Retention

Our data retention policies are designed to balance service functionality with data minimization principles. We maintain your information for the duration of your active account to ensure uninterrupted service delivery and feature accessibility. Legal requirements sometimes necessitate longer retention periods for certain types of data, which we strictly adhere to. We also retain information as needed to maintain service quality, prevent fraud, and ensure business continuity. Our retention periods are regularly reviewed and updated to ensure they align with both business needs and privacy best practices. When data is no longer needed, it is securely deleted or anonymized according to our data lifecycle management procedures.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes encryption of data in transit and at rest, regular security audits, access controls, and continuous monitoring for potential threats. We maintain SOC 2 Type II certification, demonstrating our commitment to the highest standards of data security. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our platform integrates with third-party services to provide comprehensive AI automation capabilities. When you use your own API keys with third-party AI providers, your interactions with those services are governed by their respective privacy policies and terms of service. We do not control and are not responsible for the privacy practices of these third-party providers. We encourage you to review the privacy policies of any third-party services you connect to our platform.

Your Data Rights

We are committed to protecting your privacy rights and providing you with control over your personal information. You have the comprehensive right to access your personal information and verify its accuracy, with the ability to request corrections to any inaccurate data we hold. Should you choose to do so, you can request the deletion of your personal information, subject to legal retention requirements and service necessities. We provide options to restrict the processing of your data and honor your right to data portability, allowing you to receive your data in a structured, commonly used format. You may also object to certain types of processing activities, and we will respect your choices while maintaining transparency about our data practices.

To exercise any of these rights, please contact our privacy team at privacy@opvio.ai, and we will respond to your request promptly.

Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information from our servers promptly.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information; and the right to non-discrimination for exercising your CCPA rights. To exercise these rights, please contact us at privacy@opvio.ai.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable law, including the use of standard contractual clauses approved by relevant authorities.